Privacy Policy
This Privacy Policy explains how Tailor's Touch processes personal data in connection with its website and tailoring services in Turin. It applies to inquiries, appointments, garment assessments, remodelling projects, and related communications.
Purposes of Processing
We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotes, record design approvals, carry out remodelling or alteration work, manage collection and payment, maintain business records, communicate about the service, and meet legal or accounting obligations. We may also use limited technical data to operate, secure, and improve the website.
Service Providers
We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or similar operational tasks. These parties act on our instructions or under their own independent role where applicable, and they are expected to use the data only for the agreed purpose.
Legal Disclosures
We may share personal data with courts, regulators, tax authorities, or other public bodies when disclosure is required by law, necessary to respond to a lawful request, or needed to protect our rights, users, or business operations. We may also disclose information in connection with a legal claim or dispute.
Your Rights
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability of your personal data. You may also have the right to challenge processing that is based on legitimate interests and to withdraw consent where consent is used.
How to Make a Request
To exercise a privacy right, please provide enough information to identify the relevant data and the request you want us to review. We may ask for additional details to confirm identity or to understand the scope of the request. If a request cannot be fully granted, we will explain the main reason where permitted by law.
Retention of Data
We retain personal data for the period necessary to handle the inquiry, appointment, project, payment, and any follow-up that is reasonably connected to the service. Some records may be kept longer where required for accounting, tax, dispute handling, or other legal obligations. When data is no longer needed, we delete it or anonymise it where appropriate.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our processing practices, website features, or legal requirements. The revised version will apply from the date it is made available on the website, unless a different effective date is stated.
GDPR Overview
For GDPR purposes, Tailor's Touch acts as a controller for personal data processed through this website and in connection with tailoring appointments and project handling. Processing is carried out on a lawful basis that may include performance of a contract, steps taken at the user's request before entering into a contract, compliance with legal obligations, and our legitimate interests in operating and improving the service.
Where the GDPR applies, it governs our processing of personal data relating to individuals in the European Economic Area.
GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable form. If processing is based on consent, you may withdraw consent for future processing. You may also lodge a complaint with the competent supervisory authority.
Data We Collect
We may process identification and contact details, appointment and communication records, project notes, garment assessment details, fit preferences, quote and approval records, payment-related information, and technical data such as device and usage information. Where relevant to a tailoring or remodelling request, we may also process images or descriptions of garments and materials provided by the user.
Sources of Data
We receive data from contact forms, email, telephone, booking and fitting arrangements, consultation discussions, and information submitted during project inquiry, assessment, approval, and collection. We may also generate internal records from our own handling of the request, including notes on measurements, scope, and progress.
Cookie Types
Cookies may include essential cookies needed for basic site operation, preference cookies that remember settings, and analytics or similar cookies that help us understand how the site is used. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier.
Cookie Controls
You may block or delete cookies through your browser settings. If you do so, some site functions may not operate as intended. Where the website provides a cookie notice or preference tool, your selected settings will apply to the extent technically possible.